Delivery by USPS or UPS is available(flat fee: $7.95) and www.acuworld.com offers free shipping for orders $200 or more. Certain large or heavy items such as medical furniture and paper products are not covered with free shipping. Items shipped to the state of California are subject to sales tax. It normally takes 5 business days for merchandise to get to the east coast; 1-2 days to the west coast. Currently we ship to continental US only. We are planning to expand shipping to worldwide in the near future.
All returns and exchanges must be kept in new condition and arranged by notifying us in advance. We'll refund your original purchase price less the actual shipping cost. No return or exchange is allowed after 30 days of your purchase. Certain items are not returnable upon opening such as software and books.
Please contact us in case of any damage or loss of merchandise, no later than 10 business days. Please do not discard the original box from any damaged or lost shipment. Meanwhile file your claim with USPS or UPS.